bajlive Privacy Policy

1. Introduction

bajlive operates bajlive.im as an internationally licensed online gaming platform serving Pakistani players with products including live Teen Patti, live Andar Bahar, cricket betting, slots, and a full live casino suite. In the course of providing these services, bajlive necessarily processes personal data belonging to our registered players.

bajlive takes data protection seriously. We apply the principle of data minimisation — collecting only what is necessary — and the principle of purpose limitation — using data only for the purposes for which it was collected. This Policy is written to be as clear and straightforward as possible, so that every bajlive member understands exactly how their information is handled.

This Policy should be read alongside bajlive's Terms & Conditions and Responsible Gaming policy, both of which form part of the broader agreement governing your use of the bajlive platform.

2. Data Controller

bajlive is the data controller responsible for the personal data collected through bajlive.im. As data controller, bajlive determines the purposes and means by which your personal data is processed. For all data-related enquiries, including access requests, correction requests, and deletion requests, you may contact bajlive directly at:

3. Personal Data We Collect

bajlive collects personal data across several categories, depending on the stage of your relationship with us and the services you use. The following table summarises the categories of data we collect and the primary reason for collection:

4. How We Collect Your Data

bajlive collects personal data through the following channels:

• Direct registration: When you create a bajlive account, you provide identity and contact data directly through the registration form on bajlive.im.
• KYC submission: When you complete the identity verification process, you upload document data (CNIC, proof of address) directly to our KYC verification partner's secure portal.
• Deposits and withdrawals: Financial data is collected when you initiate transactions through approved payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT.
• Platform usage: Technical data and gaming data are collected automatically as you browse and play on bajlive.im, through server logs, session management systems, and our fraud-detection infrastructure.
• Customer support interactions: Communications data is collected when you contact bajlive via live chat, email, or any other support channel.
• Cookies and similar technologies: Certain technical data is collected via cookies and local storage as described in Section 10 of this Policy.

5. How We Use Your Personal Data

bajlive uses the personal data we collect for the following purposes:

• Account registration and management: To create, maintain, and administer your bajlive account, verify your identity, and ensure the security of your account credentials.
• Age and identity verification: To confirm that all registered players are 21 years of age or older, in compliance with our responsible gaming obligations and licensing requirements.
• Payment processing: To process deposits and withdrawals in PKR through your chosen payment method, and to maintain accurate financial records for each account.
• Anti-money laundering (AML) compliance: To monitor transaction patterns for indicators of money laundering or fraud, and to report suspicious activity to relevant authorities where legally required.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, apply deposit limits or self-exclusion settings at a player's request, and reach out to players who may be at risk.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance.
• Platform security: To detect and prevent unauthorised account access, fraud, collusion, use of bots, and other forms of abuse of the bajlive platform.
• Service improvement: To analyse aggregated, anonymised usage data and improve the performance, design, and content of bajlive.im.
• Promotional communications: To send you bonus offers, promotional updates, and platform news — only where you have given explicit consent to receive such communications, and only via the contact method you registered with bajlive.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and fulfil our obligations under our international gaming licence.

6. Legal Basis for Processing

bajlive processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between bajlive and you — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML regulations, KYC requirements under our gaming licence, and data retention mandates.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing for promotional and marketing communications, where you have given explicit, informed consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

7. Data Sharing & Third Parties

bajlive does not sell your personal data. We share personal data only with the following categories of trusted third parties, and only to the extent necessary for the specified purpose:

• KYC verification partners: Identity document verification is processed by a third-party KYC provider operating under contract with bajlive. This provider processes your CNIC scan and selfie data solely for identity verification and does not retain this data beyond the verification process.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network operators receive the minimum financial data required to process your deposit or withdrawal transaction.
• Fraud prevention and security providers: bajlive works with fraud-detection technology partners who receive technical data (IP address, device fingerprint, session data) to identify and block suspicious activity.
• Regulatory and law enforcement authorities: bajlive will disclose personal data to relevant authorities where required by law, court order, or our gaming licence obligations. bajlive will notify affected players of such disclosures where legally permitted to do so.
• Professional advisors: bajlive may share limited data with legal counsel, auditors, or compliance consultants under strict confidentiality obligations where necessary to protect bajlive's legal interests.

8. Data Retention

bajlive retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Retained for the full duration of your active bajlive account and for a minimum of five (5) years following account closure, in compliance with AML and gaming licence record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, in accordance with international AML standards applicable under bajlive's gaming licence.
• Financial transaction records: Retained for a minimum of seven (7) years to comply with financial record-keeping requirements.
• Support communications: Retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and gaming data: Retained for two (2) years from collection, after which it is anonymised for aggregated analytics or deleted.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of consent management.

When data is no longer required and no legal retention obligation applies, bajlive securely deletes or anonymises it using industry-standard data destruction methods.

9. Data Security

bajlive implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bajlive's servers.
• AES-256 encryption for sensitive data fields stored at rest in bajlive's databases.
• Multi-factor authentication (MFA) options available to all registered bajlive players for account login.
• Role-based access controls limiting bajlive staff access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits of bajlive's platform infrastructure.
• Automated intrusion detection and DDoS mitigation systems.
• Formal data breach response procedures, including notification protocols for affected players in the event of a significant breach.

While bajlive takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your bajlive account credentials. Do not share your password with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

10. Cookies & Tracking Technologies

bajlive.im uses cookies and similar browser-based technologies to operate the platform effectively. The following categories of cookies are used:

bajlive does not use advertising cookies, retargeting pixels, or third-party social media tracking scripts on bajlive.im. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair the functionality of the bajlive platform.

11. Your Data Rights

As a bajlive player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bajlive at [email protected] with the subject line "DATA REQUEST – [Your Username]":

• Right of access: You may request a copy of the personal data bajlive holds about you. bajlive will respond within 30 calendar days of a valid request.
• Right to rectification: If any personal data bajlive holds about you is inaccurate or incomplete, you have the right to request correction. Some data fields can be updated directly from your account dashboard.
• Right to erasure: You may request deletion of your personal data. Note that this right is subject to bajlive's legal retention obligations — data required by law or our gaming licence cannot be deleted until the relevant retention period expires.
• Right to restriction: You may request that bajlive restricts the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format (CSV or JSON) for your own records or transfer to another service.
• Right to object: You may object to processing based on bajlive's legitimate interests. bajlive will assess your objection and cease the relevant processing unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

12. Minors & Age Policy

bajlive strictly prohibits access to and use of its platform by any individual under the age of 21. bajlive does not knowingly collect personal data from individuals under 21. If bajlive discovers that a registered account belongs to an individual under the age of 21, the account will be immediately closed, all data associated with that account will be flagged for expedited deletion (subject to any legal reporting obligations), and any balance held will be forfeited.

13. International Data Transfers

bajlive's servers and data processing infrastructure may be located in jurisdictions outside Pakistan. When your personal data is transferred internationally, bajlive ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to those bajlive applies internally.
• Selection of processors and sub-processors operating in jurisdictions with robust data protection frameworks or subject to recognised international data transfer mechanisms.
• Regular review of third-party data processing arrangements to ensure ongoing compliance with bajlive's data protection standards.

14. Changes to This Privacy Policy

bajlive may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, bajlive will notify registered players via email to their registered address and/or via a prominent notice on bajlive.im, at least 14 days before the updated Policy takes effect.

The version number and effective date at the top of this Policy will be updated with each revision. Continued use of the bajlive platform after the effective date of a revised Policy constitutes acceptance of the updated terms. The current version is always accessible at bajlive.im/privacy-policy.

15. Contact Us

For any questions, concerns, or formal requests relating to this Privacy Policy or bajlive's data practices, please contact our data protection team using the details below:

bajlive aims to respond to all data-related enquiries within 5 business days and to fulfil formal data subject requests within 30 calendar days of receiving a valid, verified request.